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June 18, 2022
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June 20, 2022
Temptu's Innovation in Cosmetics
Transforming the beauty industry with cutting-edge technology.
Issue
- Temptu Cosmetics struggled with an outdated Magento v1 platform that limited B2B ecommerce capabilities, caused inefficient business processes, and lacked flexibility for tailored discounts and payment processes.
How we Helped
- Enterprise64 modernized Temptu's e-commerce platform to Magento v2, integrated it with SAP S/4HANA and ServiceNow.
- Enhanced B2B customer management, resulting in improved operational efficiency, customer satisfaction, and sales processes.
Challenge
Temptu Cosmetics faced several challenges with its ecommerce operations, primarily originating from an outdated Magento v1 platform. This platform limitation affected their B2B ecommerce capabilities and reduced growth potential.
Furthermore, their business processes were inefficient, leading to disjointed data flow between ecommerce activities and back-end systems. Customer service management was also influenced, resulting in inefficiencies in handling B2B client relationships and service requests.
Additionally, the existing system lacked the flexibility to offer tailored product discounts and improved payment processes for B2B clients.
These challenges required a comprehensive overhaul of Temptu Cosmetics’ ecommerce platform to enhance operational efficiency and customer satisfaction.
Results
The modernization of Temptu’s e-commerce platform to Magento v2 accompanied by a future-ready environment, enhances the overall B2B e-commerce experience.
Integration with SAP S/4HANA led to improved business efficiency, allowing better decision-making, and operational streamlining. The integration with ServiceNow revolutionized B2B customer management, facilitating effective and timely customer support.
Additionally, customization discount options and quick payment facilities led to increased customer loyalty and optimized sales processes. These combined efforts have resulted in a more efficient, customer-centric approach to ecommerce for Temptu Cosmetics.
