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Temptu Cosmetics: Transforming Ecommerce Experiences Through Cutting-edge Solutions
Modernizing and Enhancing B2B Customer Management.
Insight
Temptu Cosmetics struggled with an outdated Magento v1 platform that limited B2B ecommerce capabilities, caused inefficient business processes, and lacked flexibility for tailored discounts and payment processes.
How we helped
- Enterprise64 modernized Temptu’s e-commerce platform to Magento v2, integrated it with SAP S/4HANA and ServiceNow.
- Enhanced B2B customer management, resulting in improved operational efficiency, customer satisfaction, and sales processes.
Project Overview
Enterprise64 upgraded Temptu Cosmetics’ outdated Magento v1 platform to Magento v2, addressing inefficiencies and enhancing B2B e-commerce capabilities. Integration with SAP S/4HANA and ServiceNow streamlined operations, improved decision-making, and boosted customer support.
Tailored discount options and faster payment processing increased customer loyalty and optimized sales. The project resulted in a more efficient, customer-centric e-commerce experience for Temptu Cosmetics.
The Challenges
- Temptu Cosmetics faced several challenges with its ecommerce operations, primarily originating from an outdated Magento v1 platform. This platform limitation affected their B2B ecommerce capabilities and reduced growth potential.
- Furthermore, their business processes were inefficient, leading to disjointed data flow between ecommerce activities and back-end systems. Customer service management was also influenced, resulting in inefficiencies in handling B2B client relationships and service requests.
- Additionally, the existing system lacked the flexibility to offer tailored product discounts and improved payment processes for B2B clients.
- These challenges required a comprehensive overhaul of Temptu Cosmetics’ ecommerce platform to enhance operational efficiency and customer satisfaction.
The Solution
The modernization of Temptu’s e-commerce platform to Magento v2, accompanied by a future-ready environment, enhances the overall B2B e-commerce experience.
The Impact
Integration with SAP S/4HANA improved business efficiency, allowing better decision-making and operational streamlining. Integrating with ServiceNow revolutionized B2B customer management, facilitating effective and timely customer support.
Customization discount options and quick payment facilities also increased customer loyalty and optimized sales processes. These combined efforts have resulted in a more efficient, customer-centric approach to e-commerce for Temptu Cosmetics.
