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Bullseye: Integrating Ordering, CRM, and Service Provisioning
Achieving marketing excellence with data-driven strategies.
Insight
- Bullseye Telecommunications faced challenges with complex service provisioning, disconnected CRM and ordering processes, and a lack of real-time updates, leading to inefficiencies and poor customer data management.
How we Helped
- Enterprise64 developed a secure custom application integrating ordering, CRM, and service provisioning.
- It provided real-time monitoring and notifications, enhancing operational efficiency and data accuracy.
Project Overview
Bullseye Telecommunications aimed to enhance its operational efficiency and customer experience by developing a secure custom application that integrates ordering, customer relationship management (CRM), and service provisioning.
The application design provided comprehensive monitoring and notifications across mobile, web, and cloud platforms.
The Challenges
Bullseye’s custom application development faced several challenges in its service provisioning process. The company struggled with complex service provisioning, making it challenging to accommodate customer orders efficiently.
Moreover, their existing CRM system was disconnected from the ordering process, leading to disorganized customer data management and inefficiencies in the company’s workflow.
Another issue was the lack of real-time updates, which caused delays in monitoring and notifying the staff and customers regarding order status and service issues.
Bullseye required a unified platform accessible across various devices, catering to the needs of a modern, mobile workforce and customer base.
The Solution
